In my role as a consultant, one comment I often receive never ceases to surprise me. Yet, it comes up no matter what type of organization we diagnose: "I don't have time to do the work associated with my job title".

A pulp and paper production company recently found itself in a difficult situation when its 14-inch flowmeter for a critical pulp flow application malfunctioned, causing production to run blindly and potentially disrupting all production.

With intense competition from overseas, growing concerns for the environment and thinning margins, the current skilled labour shortage only intensifies a growing list of challenges faced by the Pulp and Paper industry.